"IT" is what we do!
Croft IT Services Ltd support pretty much every technology required to run a business. From every day office servers and workstations to complex co-located operations across Stoke-on-Trent.
We are based right in the heart of England, yet support as far as Singapore and beyond.
We carefully select and train our staff to be helpful, friendly and above all else knowledgeable from the moment you contact us.
- Microsoft Server Family: NT, 2000, 2003, 2008, 2012, 2016 & 2019
- Microsoft Workstation: 95, NT, 98, ME, 2000, Vista, Windows 7, Windows 8 & Windows 10
- Microsoft Office Family: 97, XP, 2003, 2007, 2010, 2013, 2016, 2019
- Redhat, CentOS, Ubuntu & Xubuntu Linux support
- Structured CAT5/6 network cable installation and repair
- Sangoma PBXact / FreePBX and general SIP VoIP support
This is just a snip of areas we have worked in. With over 20 years experience there are not many areas or industries that we have not dealt with.
On Demand Pay as you go support
£75
Per Hour
- <1 Hr Remote Response
- 8 Hr Onsite Response Time*
- Assistance with Loss of Internet
- Virus / Malware Removal
- Support any networked device
- Microsoft / Linux / Mac Support
Remote Support Perfect for firstline
from - £99
Per Month
- <1 Hr Remote Response
- Onsite Support not included
- Assistance with Loss of Internet
- Virus / Malware Removal
- Support any networked device
- Microsoft / Linux / Mac Support
Remote & Onsite Best Value
from - £249
Per Month
- <1 Hr Remote Response
- From 2 Hr Onsite Support*
- Assistance with Loss of Internet
- Virus / Malware Removal
- Support any networked device
- Microsoft / Linux / Mac Support
Disaster Recovery Additional 24/7/365 cover
from - £199
Per Month
- < Direct Technician Assistance
- <1 Hr Remote Response
- From 2 Hr Onsite Support*
- Full Out-Of-Hours Assistance
- Fixed Monthly Cost
- In Addition to other packages
Prices listed above (Excluding On Demand) are based a small business operating upto 5 PCs with an Essentials Server and exclude bespoke application support 3rd party or otherwise.
*Response times are outlined within the agreed signed contract and can depend on distance and contract length.
Requesting help needs to be easy!
Here at Croft we provide several ways to communicate but above all we focus and maintain the key options - telephone and email
- No complex phone menu options
- No huge wait time on hold
- No external telephone answering service
- Trained helpful technicians on every call and email
- Local number with UK based assistance
- Dedicated single monitored email address to raise a ticket
- Ticket portal to view your company wide requests and notes
From complex multiple server environments, call centres and mission critical operations to simple single computer installations – We are here to help! Our technicians are trained to provide a clear and helpful “Geek Free” service to get your issue resolved.
We will help and assist with all makes and models of computers and devices.
Business Continuity & Backup in Stoke-on-Trent
From on premise to hosted to cloud - We have solutions for every scenario.
Through careful planning and individual industry requirements we can implement solutions that satisfy even the most stringent contractual agreements and / or fit the tightest of budgets.
Utilising simple NAS for onsite backups, USB devices for offsite disaster recovery backups or configuring a complex remote backup systems with high availability. Our technicians have a multitude of solutions and techniques to ensure your data is safe.
Our team are available 24 hrs a day for essential data recovery with any Disaster Recovery plan. No unexpected bills - Just experienced assistance.
"Where backup is concerned there is no compromise when it comes to consistency and ensuring you are never left without a contingency" - Ben Croft, Director
How secure is secure?
Here at Croft, we focus on the reality of security with best practice industry leading software and solutions.
Below is our preferred offerings:
- Bit Defender server and endpoint security software with centralised "GravityZone" threat management
- Watchguard Firebox Firewall Technology for performance, scalability and unrivaled intrusion protection
- Solarwinds MailAssure email filtering and SPAM removal service
- Ubiquiti Unifi managed wired and wifi networking products
- RMM 24/7 critical system monitoring software to ensure hardware well being and unauthorised access
Beyond system security
Most endpoint security software boasts "greatest protection" and "50 billion systems covered" and whilst that is important, so is the physical building and staff training.
We think about not only endpoint and server security but also inbound email scanning, firewall configuration and staff knowledge:
- Do your team know what to do if a suspect email or link has been opened?
- Do you look at your and your teams online presence and wonder if it would be easy to target?
- Did Margret in accounts, who has access to the bank to make payments list herself as accounts manager on LinkedIn?
- Did you have CCTV fitted last year? Were you asked to make changes to your router / firewall?
Whilst this might not seem important, it can make a firm base for a staged spear phishing attack which could financially cripple a business over night.
This sounds all a little scary and over the top but a few changes here and there will make these sort of threats become harder for a criminal to carry out.
Email Delivery & Spam Filtering
Email is now an essential lifeblood for any modern day business. The most single irritating task is deleting all the junk from your inbox so you can deal with the "real" task of running your business.
Not only can we provide industry leading SPAM filtering technology but also virus removal before the email even reaches your inbox. All this for just for £1 per month per mailbox.
Microsoft 365
Since the first announcement from Microsoft back in 1988 - Office has been the most dominant software in any business globally.
Times have changed! Once, an expensive single piece of software or suite is now a small monthly cost to allow your PC, Mac or portable device to run the entire offering at the click of a download button.
As a Microsoft Partner we can provide not only the software on an affordable month by month basis but also the expertise to implement and support the product in Stoke-on-Trent. The benefits are:
- No lump sum to pay every few years, just a little every month
- Never have to worry about upgrade costs
- Always up-to-date, always compliant
Wireless & Signal Issues in Stoke-on-Trent
Wireless Internet Access or WiFi can be the most useful technology in any operation... until it lets you down or simply is not providing reliable coverage.
We have expertise in many different wireless systems. Sometimes it can be down the configuration. Other times it can be down the wrong technology for the job. Either way we can quickly diagnose and get the problem resolved.
A good, reliable WiFi system can provide a business with flexibility and increased productivity. As UniFi experts, we can tailor bespoke wireless structures to suit any budget or size of business directly in Stoke-on-Trent. This can include both indoor and outdoor applications.
- We can help with almost all brands of WiFi access points (AP) and wireless routers
- Check coverage and AP / Router power
- Scan for other WiFi signals and ensure no congestion
- Check security levels are compatible with older devices
- Check AP positioning for suitable location installation
- Diagnose wireless bridge / Point to point faults
- Survey building material and fabric of building
"IT" is what we do!
Croft IT Services Ltd support pretty much every technology required to run a business. From every day office servers and workstations to complex co-located operations across Stoke-on-Trent.
We are based right in the heart of England yet support as far as Singapore and beyond.
We carefully select and train our staff to be helpful, friendly and above all else knowledgeable from the moment you contact us.
- Microsoft Server Family: NT, 2000, 2003, 2008, 2012, 2016 & 2019
- Microsoft Workstation: 95, NT, 98, ME, 2000, Vista, Windows 7, Windows 8 & Windows 10
- Microsoft Office Family: 97, XP, 2003, 2007, 2010, 2013, 2016, 2019
- Redhat, CentOS, Ubuntu & Xubuntu Linux support
- Structured CAT5/6 network cable installation and repair
- Sangoma PBXact / FreePBX and general SIP VoIP support
This is just a snip of areas we have worked in. With over 20 years experience there are not many areas or industries that we have not dealt with.
On Demand Pay as you go support
£75
Per Hour
- <1 Hr Remote Response
- 8 Hr Onsite Response Time*
- Assistance with Loss of Internet
- Virus / Malware Removal
- Support any networked device
- Microsoft / Linux / Mac Support
Remote Support Perfect for firstline
from - £99
Per Month
- <1 Hr Remote Response
- Onsite Support not included
- Assistance with Loss of Internet
- Virus / Malware Removal
- Support any networked device
- Microsoft / Linux / Mac Support
Remote & Onsite Best Value
from - £249
Per Month
- <1 Hr Remote Response
- From 2 Hr Onsite Support*
- Assistance with Loss of Internet
- Virus / Malware Removal
- Support any networked device
- Microsoft / Linux / Mac Support
Disaster Recovery Additional 24/7/365 cover
from - £199
Per Month
- < Direct Technician Assistance
- <1 Hr Remote Response
- From 2 Hr Onsite Support*
- Full Out-Of-Hours Assistance
- Fixed Monthly Cost
- In Addition to other packages
Prices listed above (Excluding On Demand) are based a small business operating upto 5 PCs with an Essentials Server and exclude bespoke application support 3rd party or otherwise.
*Response times are outlined within the agreed signed contract and can depend on distance and contract length.
Requesting help needs to be easy!
Here at Croft we provide several ways to communicate but above all we focus and maintain the key options - telephone and email
- No complex phone menu options
- No huge wait time on hold
- No external telephone answering service
- Trained helpful technicians on every call and email
- Local number with UK based assistance
- Dedicated single monitored email address to raise a ticket
- Ticket portal to view your company wide requests and notes
From complex multiple server environments, call centres and mission critical operations to simple single computer installations – We are here to help! Our technicians are trained to provide a clear and helpful “Geek Free” service to get your issue resolved.
We will help and assist with all makes and models of computers and devices.
Business Continuity & Backup in Stoke-on-Trent
From on premise to hosted to cloud - We have solutions for every scenario.
Through careful planning and individual industry requirements we can implement solutions that satisfy even the most stringent contractual agreements and / or fit the tightest of budgets.
Utilising simple NAS for onsite backups, USB devices for offsite disaster recovery backups or configuring a complex remote backup systems with high availability. Our technicians have a multitude of solutions and techniques to ensure your data is safe.
Our team are available 24 hrs a day for essential data recovery with any Disaster Recovery plan. No unexpected bills - Just experienced assistance.
"Where backup is concerned there is no compromise when it comes to consistency and ensuring you are never left without a contingency" - Ben Croft, Director
How secure is secure?
Here at Croft, we focus on the reality of security with best practice industry leading software and solutions.
Below is our preferred offerings:
- Bit Defender server and endpoint security software with centralised "GravityZone" threat management
- Watchguard Firebox Firewall Technology for performance, scalability and unrivaled intrusion protection
- Solarwinds MailAssure email filtering and SPAM removal service
- Ubiquiti Unifi managed wired and wifi networking products
- RMM 24/7 critical system monitoring software to ensure hardware well being and unauthorised access
Beyond system security
Most endpoint security software boasts "greatest protection" and "50 billion systems covered" and whilst that is important, so is the physical building and staff training.
We think about not only endpoint and server security but also inbound email scanning, firewall configuration and staff knowledge:
- Do your team know what to do if a suspect email or link has been opened?
- Do you look at your and your teams online presence and wonder if it would be easy to target?
- Did Margret in accounts, who has access to the bank to make payments list herself as accounts manager on LinkedIn?
- Did you have CCTV fitted last year? Were you asked to make changes to your router / firewall?
Whilst this might not seem important, it can make a firm base for a staged spear phishing attack which could financially cripple a business over night.
This sounds all a little scary and over the top but a few changes here and there will make these sort of threats become harder for a criminal to carry out.
Email Delivery & Spam Filtering
Email is now an essential lifeblood for any modern day business. The most single irritating task is deleting all the junk from your inbox so you can deal with the "real" task of running your business.
Not only can we provide industry leading SPAM filtering technology but also virus removal before the email even reaches your inbox. All this for just for £1 per month per mailbox.
Microsoft 365
Since the first announcement from Microsoft back in 1988 - Office has been the most dominant software in any business globally.
Times have changed! Once, an expensive single piece of software or suite is now a small monthly cost to allow your PC, Mac or portable device to run the entire offering at the click of a download button.
As a Microsoft Partner we can provide not only the software on an affordable month by month basis but also the expertise to implement and support the product in Stoke-on-Trent. The benefits are:
- No lump sum to pay every few years, just a little every month
- Never have to worry about upgrade costs
- Always up-to-date, always compliant
Wireless & Signal Issues in Stoke-on-Trent
Wireless Internet Access or WiFi can be the most useful technology in any operation... until it lets you down or simply is not providing reliable coverage.
We have expertise in many different wireless systems. Sometimes it can be down the configuration. Other times it can be down the wrong technology for the job. Either way we can quickly diagnose and get the problem resolved.
A good, reliable WiFi system can provide a business with flexibility and increased productivity. As UniFi experts, we can tailor bespoke wireless structures to suit any budget or size of business. This can include both indoor and outdoor applications.
- We can help with almost all brands of WiFi access points (AP) and wireless routers
- Check coverage and AP / Router power
- Scan for other WiFi signals and ensure no congestion
- Check security levels are compatible with older devices
- Check AP positioning for suitable location installation
- Diagnose wireless bridge / Point to point faults
- Survey building material and fabric of building
