Latest Updates

Historical Posts

* RESOLVED * Not receiving tickets in our system – we are working on a fix (10/14/2020)
* RESOLVED * Experiencing outbound calling issues, we are working on a fix now (9/22/2020)
* RESOLVED * Experiencing inbound and outbound calling issues, we are working on a fix (9/4/2020)
* RESOLVED * Issues with inbound and outbound calls (7/15/2020)

Some accounts are currently seeing a degraded performance on Inbound and Outbound calling. Users may be experiencing issues and We continue to investigate with priority.

Intermittent Outbound Calling Issues on Some Accounts (6/18/2020)

We are seeing intermittent issues with outbound calling on some accounts. Our Network Operations team are aware of the issue and re-routing traffic as a priority. Next update at 09:45 UTC.

DNS editor is down on hosted services (6/17/2020)

We are currently working to resolve this issue.
* RESOLVED * Issues connecting to Exchange via Outlook * RESOLVED * (6/15/2020)

Users can’t access the Exchange Online service using the Outlook client.

Start time: June 15, 2020 2:09 PM

Status: Service degradation

User Impact: Users may be unable to connect to the Exchange Online service using the Outlook client.

 

Emails DO work on office365.com

Virgin Media – Reports of internet downtime across the UK (4/27/2020)

 

We have had numerous reports from Virgin Media Customers all over the country where the internet connection has dropped off.

We understand that Virgin are working on this and will be back online shortly!

UPDATE: Service is now working as expected – Please restart your router if you are still experiencing issues.